Frequently Asked Questions

1. How do I login with my device?

  • Step 1: Download the app from the Roku app store using the url channelstore.roku.com/browse.
  • Step 2: Go into the System Settings section of your roku device and perform a system update to make sure the channel is added to your device.
  • Step 3: On the app, get the activation code and go to www.bbcamerica.com/activate on a computer or mobile device.
  • Step 4: Enter the activation code and log in with your TV provider.
  • Step 5: Start watching full episodes and video extras.

2. Why am I being asked to authenticate with my TV provider to access full episodes on the device app?

Full episodes are offered as a benefit to TV subscribers whose provider offers the full episode service and whose package includes BBC America. We require a TV login to confirm your access. Please note: The device app does occasionally make select full episodes available without requiring login.

3. Which TV providers are available on the connected devices?

Participating Providers

Providers vary by platform

  • 3 Rivers Communications

  • AcenTek

  • Acme Communications

  • Adams Cable Service

  • Albany Mutual Telephone

  • Algona Municipal Utilities

  • Alpine Communications

  • American Broadband

  • American Broadband Missouri

  • Amherst Telephone/Tomorrow Valley

  • Arkwest Communications

  • Armstrong

  • Arthur Mutual Telephone Company

  • Arvig

  • Ashland Home Net

  • AT&T U-Verse

  • Atlantic Broadband

  • ATMC

  • Baldwin Lightstream

  • Bay Country Communications

  • Beaver Creek Cooperative Telephone

  • Bee Line Cable

  • BELD

  • Bellevue Municipal Cable

  • Ben Lomand Connect / BLTV

  • BendBroadband

  • BEVCOMM

  • Big Sandy Broadband

  • Bledsoe Telephone Cooperative

  • Blue Ridge Communications

  • Blue Stream

  • Blue Valley Tele-Communications

  • Brandenburg Telephone Co.

  • BTC Communications

  • Buckeye Broadband

  • Bulloch Telephone Cooperative

  • Butler-Bremer Communications

  • BVU OptiNet

  • C Spire

  • CableAmerica

  • Cameron Communications

  • Carnegie Cable

  • CASSCOMM

  • Catalina Broadband Solutions

  • CC Communications

  • CDE Lightband

  • Cedar Falls Utilities

  • Celect-Bloomer Telephone Area

  • Celect-Bruce Telephone Area

  • Celect-Citizens Connected Area

  • Celect-Elmwood/Spring Valley Area

  • Celect-Mosaic Telecom

  • Celect-West WI Telephone Area

  • CentraCom

  • Cherokee Communications

  • Chesapeake Bay Communications

  • Chesnee Communications

  • Cim-Tel Cable, LLC.

  • Cincinnati Bell

  • Citizens Cablevision - Floyd, VA

  • Citizens Cablevision, Inc.

  • Citizens Fiber

  • City Of Monroe

  • CityLink

  • Clarence Telephone and Cedar Communications

  • Clear Choice Communications

  • Clear Creek Communications

  • Click! Cable TV

  • CLICK1.NET

  • CNS

  • Coast Communications

  • Cobalt TV (Mid-State Community TV)

  • Comcast XFINITY

  • Community Cable & Broadband

  • Complete Communication Services

  • Comporium

  • ComSouth Telesys

  • Consolidated

  • Consolidated Communications

  • Conway Corporation

  • Coon Valley Telecommunications Inc

  • Cooperative Telephone Company

  • Cox

  • CP-TEL

  • Crestview Cable Communications

  • Cross TV

  • CTC - Brainerd MN

  • CTV-Beam - East Alabama

  • Cunningham Telephone & Cable

  • D & P Communications

  • Darien Communications

  • Delcambre Telephone LLC

  • Delta Telephone Company

  • Direct Communications

  • DirectLink

  • DIRECTV

  • DIRECTV NOW

  • DISH

  • Docomo Pacific

  • Doylestown Cable TV

  • DRN

  • Dunkerton Telephone Cooperative

  • Duo County Telecom

  • Eagle Communications

  • EATEL Video, LLC

  • Emery Telcom Video LLC

  • Empire Access

  • Endeavor Communications

  • Enhanced Telecommunications Corporation

  • enTouch

  • EPB Smartnet

  • EPlus Broadband

  • ETC

  • Falcon Broadband

  • fibrant

  • Fidelity Communications

  • FJ Communications

  • Foothills Communications

  • Frankfort Plant Board

  • Franklin Telephone Company

  • Frontier

  • FTC

  • Full Channel, Inc.

  • Garden Valley - GVTV

  • Gardonville Cooperative Telephone Association

  • GBT Communications, Inc.

  • GCI

  • Genuine Telecom

  • Gigabit Minnesota

  • Glasgow EPB

  • Google Fiber

  • Grande Communications

  • Great Plains Communications

  • Greenlight Community Broadband

  • Gridley Cable Inc

  • GTA

  • GVTC

  • H&B Cable Services

  • Haefele TV Inc.

  • Halstad Telephone Company

  • Harlan Municipal Utilities

  • HBC

  • Hickory Telephone Company

  • Highland Communication Services

  • Highland Media

  • Home Telecom

  • Home Town Communications

  • HomeTel Entertainment, Inc.

  • Hood Canal Communications

  • Horizon Cable TV, Inc.

  • Horizon Chillicothe Telephone

  • Hotwire Communications

  • HTC Digital Cable

  • ImOn Communications

  • Independence Telecommunications

  • Inland Networks

  • Inside Connect Cable

  • Integra Telecom

  • Inter Mountain Cable

  • Irvine Cable

  • Jaguar Communications

  • Kalida Telephone Company, Inc.

  • Kalona Cooperative Telephone Company

  • KMTelecom

  • KPU Telecommunications

  • Kuhn Communications, Inc.

  • Lavalle Telephone Cooperative, Inc.

  • Layer3 TV

  • Lehigh Valley Cooperative Telephone

  • Liberty Cablevision PR

  • Lincolnville Communications

  • Litestream

  • LocalTel Communications

  • Lonsdale Video Ventures, LLC

  • LUS Fiber

  • Madison Communications

  • Madison County Cable Inc.

  • MCTV

  • MetroCast

  • Metronet

  • MHTC

  • Mid-Hudson Cable

  • Midtel Cable TV

  • MINET

  • Minford TV

  • MLGC

  • Mountain Telephone

  • MTA Communications LLC

  • MTC Cable

  • MTC Technologies

  • MTCC

  • MTCO Communications

  • Mulberry Telecommunications

  • Murray Electric System

  • MUS FiberNET

  • Muscatine Power & Water

  • NCC

  • NewWave

  • Nex-Tech

  • NineStar Connect

  • Norvado

  • Norwood Light Broadband

  • Nsight Telservices

  • NTS Communications

  • NU-Telecom

  • NVC

  • Olin Telephone Company

  • OmniTel Communications

  • OneSource Communications

  • Opelika Power Services

  • Optic Communications

  • OptiLink

  • Optimum

  • OTEC Communication Company

  • Packerland Broadband

  • Pathway

  • Paul Bunyan Communications

  • Pembroke Telephone Company

  • Peoples Rural Telephone Cooperative

  • Pine

  • Pine Belt Communications, Inc

  • Pineland Telephone Cooperative

  • Pinpoint Communications

  • Pioneer Communications

  • Pioneer DTV

  • Plant TiftNet, Inc

  • PLWC

  • Polar Cablevision

  • Pottawatomie Telephone Co.

  • PSC

  • QCOL

  • Quality Cablevision

  • Radcliffe Telephone Company

  • Rainbow Communications

  • Rainier Connect

  • Ralls Technologies

  • Red River Communications

  • Reliance Connects- Oregon

  • Reserve Telecommunications

  • Richland Grant Telephone Cooperative, Inc.

  • Ritter Communications

  • River Valley Telecommunications Coop

  • Rock Port Cablevision

  • RS Fiber

  • RTC Communications Corp

  • RTC Digital Television

  • S&T

  • San Bruno Cable TV

  • SCI Broadband-Savage Communications Inc.

  • Scottsboro Electric Power Board

  • SELCO

  • Service Electric Broadband Cable

  • Service Electric Cable TV and Communications

  • Service Electric Cablevision

  • Sherwood Mutual Telephone Association, Inc

  • Silver Star Communications

  • Sister Lakes Cable

  • Sjoberg's Inc

  • Skitter TV

  • SKT

  • SkyBest TV

  • Smithville Communications

  • Solarus

  • Sony Playstation VUE

  • South Central Rural Telephone Cooperative

  • South Slope Cooperative Communications

  • Spanish Fork Community Network

  • Spencer Municipal Utilities

  • Spillway Communications, Inc.

  • STaC-Tv

  • Stanley Cablevision

  • Star Communications

  • STRATA Networks

  • Suddenlink

  • Summit Broadband

  • Sumner Cable TV

  • Surry TV/PCSI TV

  • Swayzee Communications

  • TCT

  • TDS

  • Tele-Media Company

  • The Community Agency

  • Three River

  • Town & Country Technologies

  • Trans-Video

  • Tri County Communications Cooperative

  • TriCounty Telecom

  • TruVista

  • TSC

  • TVC Cable

  • TVision

  • Twin Lakes

  • Twin Valley

  • Union Telephone Company

  • United Communications – TN

  • Valley TeleCom Group

  • Valley Telecommunications

  • Valparaiso Broadband

  • Vast Broadband

  • Velocity.Net

  • Venture Communications Cooperative, Inc.

  • Verizon

  • Vernon Communications Co-op

  • Vision Communications

  • Viya St Croix

  • Viya St Thomas-St John

  • Volcano Vision, Inc.

  • VTX1

  • Wabash Communications

  • Wabash Mutual Telephone

  • Walnut Communications

  • Wave

  • Waverly Communications Utility

  • WBI

  • Webster-Calhoun Cooperative Telephone Association

  • West Carolina Communications

  • West Central Telephone Association

  • West River Cooperative Telephone Company

  • WesTel Systems

  • Wheat State Telephone

  • Whidbey Telecom

  • Wiatel

  • Windomnet/SMBS

  • Windstream Kinetic TV

  • WTC

  • WTC Communications, Inc.

  • Wyandotte Cable

  • XIT Communications

  • Yadtel Telecom

  • Yelcot Communications

  • yondoo

  • YouTube TV

  • Zito Media


More are being added regularly so please check back if you don’t see your provider on this list.

When you click to watch a full episode, you will be offered the opportunity to login using the username/password associated with your TV account. You can also sign in via the main navigation menu.

4. What if my TV provider isn't listed?

If your TV provider does not provide the full episodes service, please check back periodically to see if they’ve been added. We are currently working on bringing new providers on board.

5. Do I need to create a new TV provider account to watch on the device app?

No, you can use your existing TV provider username and password to watch on the device app.

6. What if my activation code isn't working?

If your activation code isn't working or has expired, please click on "Get a new code" on the device to get a new activation code.

7. I can watch full episodes on my computer and mobile device, but why isn't my TV provider listed on this device?

Currently, not all TV providers who support the full episode service on bbcamerica.com and the BBC mobile apps are supporting the service on this device. We are currently working on bringing new providers on board, so please check back periodically.

8. Do I need a TV provider log in to watch video extras on the device app?

No, video extras are available without a TV provider log in.

9. Why am I being asked to sign in again?

Your TV provider may ask you to re-verify your account periodically.

10. I logged in with my TV provider username/password but when I attempt to play a full episode, I get an error message that says I am not authorized to view this content. What does this mean?

If you have seen this message, it means that you are either a customer of a supported TV company but not a customer who subscribes to BBC America, your subscription is for Internet only, or parental control settings are blocking this content. Therefore, you cannot access the full episode on the device app. If you believe you have received this message in error, please contact your TV company and confirm that you are subscribing to BBC America.

11. Do I need to be connected to the Internet or WiFi to access full episodes on the BBC America app?

Yes, you will need a WiFi or Ethernet connection.

12. Which full episodes are available on the device app?

Typically, you can watch the most recent episodes of in-season BBC America shows currently on-air. New episodes become available on the device the day after they premiere on BBC America and are available for a limited duration. If a show is not in season, you will not usually find episodes on the device, except during special catch-up opportunities.

13. Do all full episodes require authentication with my TV provider?

Sometimes individual episodes are offered without login requirements during limited promotional periods.

14. Which BBC America originals are featured in the device app?

BBC America originals with available full episodes are featured on the home screen. The device app also features our most popular shows.

15. Why is the episode I want to watch no longer available?

We try to have episodes up as long as possible. The latest full episodes are always available in season. We also provide special catch-up episodes of previous seasons.

16. Is closed captioning available on the device app?

You can always count on BBC America originals being closed-captioned on any device you use. BBC America is committed to providing closed captioning for our hearing-impaired viewers. You can go to the device app’s settings and turn closed captioning on or off for all videos. You can also turn closed captioning on or off for individual videos by locating the captions option during video playback.

17. Am I able to resume a full episode that I was watching before I exited the app?

Yes. If you navigate to the 'Recently Watched' page found in the navigation menu, you will see a list of recently-watched full episodes. You can tap on an episode to restart or resume playback.

18. Can I purchase or download a full episode if it's not available on the device app?

Full episodes are currently not available for purchase through the device app. Please visit bbcamerica.com for more ways to watch your favorite shows.

19. Can I simultaneously sign into multiple devices with my TV provider username and password?

Yes, you can simultaneously sign into multiple devices of the same platform, but your TV provider may restrict the number of allowed devices for concurrent streaming.

20. Is the device app available for download internationally?

Currently, the device app is available for download in the United States, Canada and U.S. territories, including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Military, United States Minor Outlying Islands and US Virgin Islands.

21. I'm experiencing technical difficulties with the device app and video player. What should I do?

Please reboot the device app and sign in with your TV provider. Also, confirm that you are still connected to your WiFi or Ethernet network. If you are still experiencing issues, please contact BBC America with your device app, console model number, software version, BBC America app version and TV provider.

22. I have a question about the device app that is not listed here. What should I do?

Please contact BBC America if you have a question about the device app that is not listed on this page.

23. Have more general questions about BBCA America or want to contact us?

Contact BBC America here.




bbcamerica.com/roku/faq