Frequently Asked Questions

Why do I need to sign in with my cable or satellite provider to access full episodes on the BBC America app?Full episodes are offered as a benefit to cable and satellite subscribers whose provider offers the full episode service and whose package includes BBC America. We require a cable or satellite login to confirm your access. Please note: The BBC America app does occasionally make select full episodes available without requiring login.Which cable and satellite providers provide access to full episodes on the BBC America app?

Note: the full list currently applies to the iOS version of the BBC America mobile app; we are working to ensure Android users for all particupating providers can access the service soon. Thank you for your patience.

If you are unsure whether you have a username/password for your cable or satellite company or you’ve forgotten them, you can recover both by contacting your cable or satellite provider via the links listed above. More are being added regularly so please check back if you don’t see your provider on this list. When you click to watch a full episode, you will be offered the opportunity to log in using the username/password associated with your cable or satellite account. You can also sign in via the main navigation menu.What if my cable or satellite provider isn’t listed?If your cable provider does not provide the full episodes service, please check back periodically to see if they’ve been added. We are currently working on bringing new providers on board.Do I need a cable or satellite provider log-in to watch video extras on the app?Nope! Video extras are available without a cable or satellite provider log-in.Why am I being signed in automatically to my cable or satellite provider?Since we use the same authentication service as other TV apps, your cable or satellite provider account may be carried over to the BBC America app for your convenience.Why am I being asked to sign in again?Your TV provider may ask you to re-verify your account periodically.I logged in with my cable or satellite provider username/password but when I attempt to play a full episode, I get an error message that says I am not authorized to view this content. What does this mean?If you have seen this message, it means that you are either a customer of a supported cable company but not a customer who subscribes to BBC America, your subscription is for Internet only, or parental control settings are blocking this content. Therefore, you cannot access the full episode on the BBC America app. If you believe you have received this message in error, please contact your cable company and confirm that you are subscribing to BBC America.Do all full episodes require authentication with my cable or satellite provider?Sometimes individual episodes (and often season premieres!) are offered without log-in requirements during limited promotional periods.Which BBC America shows are featured in the BBC America app?BBC America shows with available full episodes are featured on our app. For information about our other shows, please visit our website here.Is closed captioning available on the BBC America app?You can always count on BBC America programs being closed-captioned whatever device you use. BBC America is committed to providing closed captioning for our hearing-impaired viewers.Am I able to resume a full episode I was watching before I exited the app?Yes — if you navigate to the ‘Recently Watched’ page found in the main navigation menu, you will see a list of recently watched full episodes. You can tap on an episode to restart or resume play.Can I purchase or download a full episode if it’s not available on the BBC America app?If a full episode is not available on the BBC America app, take a look at our website to find out how to purchase.Can I simultaneously sign into multiple devices?Yes — you can simultaneously sign into multiple devices of the same platform but your cable or satellite provider may restrict a maximum number of allowed devices for concurrent streaming.Which devices are compatible with the BBC America app?All Android and iOS devices are compatible with the BBC America app. We recommend using the latest device with the latest operating system.Which operating systems are compatible with the BBC America app?We recommend using the latest iOS and Android operating system.Do I need to be connected to the Internet or Wi-Fi to access full episodes on the BBC America app?Yes — you will need a Wi-Fi connection or a 3G connection or higher.Is the app free to download?No purchase is required to download the BBC America app, but to view certain full episodes, you must login with your cable or satellite provider.Is the BBC America app available for download internationally?Currently, the BBC America app is available for download in the United States and U.S. territories including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Military, United States Minor Outlying Islands and US Virgin Islands.Does the BBC America app have push notifications?We do not have push notifications at the moment.Does the BBC America app support Chromecast or AirPlay?We are currently working to have Chromecast and AirPlay enabled on the BBC America app. We appreciate your patience.I am running into technical difficulties on the BBC America app. What should I do?If you are experiencing technical difficulties with our app, please make sure you have the correct system requirements. Also, please try closing the app then reopening it and signing in again. If the problem persists, please contact us here, giving detailed information including your device model, operating system and version, and cable or satellite provider if applicable.I have a question about the BBC America app that is not listed here. What should I do?Please contact us here if you have a question about the BBC America app that is not listed on this page.